Refund and Returns Policy
Effective Date: [20/08/2024]
Thank you for shopping at Balaji Flowers. We value your satisfaction and strive to provide the best experience with our products. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Our policy lasts 2 days. If 2 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Eligibility for Returns:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- A receipt or proof of purchase is required.
Non-returnable Items:
- Perishable goods such as flowers, fruits, or plants.
- Custom-made or personalized items.
- Sale items (if applicable).
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Approved Refunds:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@balajiflower.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@balajiflower.com and send your item to: [insert physical address].
Shipping
To return your product, you should mail your product to: [insert physical address].
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
- Email: info@balajiflower.com
- Phone: [insert contact number]